How to get a great photocopier service contract agreement.
Securing an appropriate service or maintenance contract for your printer or photocopier can be a daunting and time-intensive task. Here are some potential pitfalls, essential Q&A’s and crucial aspects to be aware of regarding printer and photocopier maintenance and service agreements.
How long should a photocopier service contract last?
Contracts may have a duration of up to five years. However, extended service agreements that span a lengthy period typically do not represent the best choice for the customer.
Opting for a service contract that spans one or two years is typically a wise choice, as it offers the customer increased flexibility.
If you find that your supplier is not meeting the expected service levels, or if you are being charged for services you did not anticipate a five-year contract can quickly become a burden that you are locked into.
A long contract indicates that a supplier doesn’t expect to keep clients on merit alone.
Our service contract agreements are typically on a rolling twelve month basis.
What should be covered in a copier service agreement?
A photocopier service contract usually includes the replacement of parts, toner, and service visits from a certified technician or engineer as and when required.
Certain suppliers may incorporate hidden fees, such as delivery charges for parts or toner, and might also bill for telephone support, some even charge a fee for the contract itself. So it is worth asking about any other charges before signing an agreement.
We will never charge for the contract, toner delivery or phone support. No extra charges guaranteed.
What is cost per click or cost per page?
Photocopier service providers typically charge based on your print volume, with each page printed incurring a fee on your account. Black and white prints are generally charged at a fraction of a penny, whereas colour prints tend to have a higher cost.
Most photocopiers are regularly utilised for scanning documents, as well as for printing, and some suppliers impose charges for each scan and print.
When you photocopy a page the copier scans then prints, so you would be charged twice!
Should your supplier impose fees for scanning, this could substantially raise, or double the overall cost.
We only charge for printing, Scanning is free.
Are photocopier service charges billed in advance or arrears?
Comprehending the billing methods of suppliers can be complex. Often, suppliers will bill for a projected monthly print volume, sometimes called a minimum monthly page usage or standing charge, and you are obligated to pay for this estimated amount.
Envision the various scenarios that might significantly decrease your printing activities, including illness, office closure, holidays or business downsizing.
Another potential issue with estimated printing volumes occurs when the actual usage exceeds the estimate. Prices for usage beyond the estimated amount may be charged at an excessively higher rate.
These are unfair practices, to be avoided if possible.
We bill in arrears and only charge for the actual amount you print.
How to make sense of a service contract and invoice.
It is crucial to select a service contract supplier that issues clear and concise invoices, as some suppliers provide invoices that are nearly incomprehensible.
Excessive use of jargon, abbreviations, and fine print in the invoicing or agreement may serve as a warning sign.
The money saving expert forum has a catalogue of information regarding unethical photocopier agreement practise.
Ask to see a copy of a typical invoice and service contract agreement from the supplier before signing anything.
Our service contract agreements and invoicing are clear and simple.
Are limitless toners, parts and consumables included in a copier service agreement?
Certain service agreements restrict the quantity of toner provided, and charges will be applied once the specified limit is exceeded, this principle may also apply to parts and consumables.
Within the photocopier, there are several high-cost items with a limited lifespan that will necessitate regular replacement, including fuser units, drums, and developers. It is essential to ensure that all parts, consumables, and toner are included in the service agreement to prevent additional and unnecessary expenses.
All toner, parts, and consumables are provided free of charge as part of our service agreement.
How to compare service contract agreement quotes from different printer suppliers.
A challenging task for any person or business.
If there are other local businesses near you that use copier machines and printers, this could be an excellent starting point, particularly if they have used several suppliers in the past. However, at the end of the day, reading the service agreements, including the small print, is essential.
Reviewing the checklist above and seeking legal assistance may help avert future issues.
Our service agreements are transparent, containing no fine print, and we provide samples to potential clients.
Which manufacturer makes the best and most reliable photocopier.
This is a difficult one! Each supplier will assert that their photocopier excels in all areas, but this cannot be the case.
Some renowned brands do not manufacture photocopiers themselves; instead, they purchase old stock photocopiers from other manufacturers and rebrand them to appear as their own.
Typically, suppliers enter into sales agreements with one or two distinct brands, which limits them to selling only those manufacturers photocopiers to you as part of their contract.
This situation makes it nearly impossible to obtain unbiased advice or a broad range of options.
Solutions HQ does not maintain sales agreements with any specific copier manufacturer, enabling us to provide the most appropriate photocopier for your needs.
We are not tied to any manufacturer, so we can supply the most appropriate photocopier or printer.
Price rises within the term of the photocopier contract.
Nearly all service agreements include terms for price increases, but they may require careful examination of the contract to identify them.
If your supplier implements a modest biannual increase on a three-year contract, this could amount to a substantial increase over the contracts duration.
An average monthly charge of £500 with a 5% increase biannually, would lead to £670 per month in three years. An average monthly charge of £500 with a 10% increase biannually, would rise to £885.77 Per Month in just three years. A difference of £4,600 per year plus a large hike in Vat.
We reserve the right to raise charges, but this will only occur if there is a substantial change in our costs. This is a rare event, and we will always provide you with the option to terminate the agreement instead if you wish.
We are committed to providing our customers with great support, ensuring they are always well-informed.
No prohibitively long contracts.
No small print.
No hidden charges.
Free scanning.
No estimated usage.
Free phone support.
Limitless toner.
No in contract price rises.
Clear and simple invoicing.
Free delivery.
Only charge for what you print.
No nasty surprises.
